SaaS Development
I build product first SaaS platforms across demanding industries, including delivery and gambling. I deliver resilient platforms, real time experiences, secure payments and measurable business impact.
Business Development
I help companies grow by sourcing opportunities, building predictable sales pipelines, expanding client networks and forging partnerships that drive measurable revenue.
I source products from Asia (primarily China), managing supplier vetting, quality control and logistics.
- Fluent Mandarin Chinese (普通话流利)
Cloud Engineering
I design and implement cloud native architectures on AWS that are scalable, resilient and cost effective. I build CI/CD, observability and security practices and integrate third party APIs - payment gateways, identity providers, messaging and analytics - to deliver complete production solutions.
Artificial Intelligence
I build AI driven solutions to automate tasks, surface insights and speed decision making. I tune models with RLHF and craft prompts to automate tasks, speed development and support better business decisions.
Customer Support
I help companies streamline customer support by implementing industry‑grade platforms and AI assisted workflows. I work with Zendesk, Gorgias and Aircall, build Telegram bots, and deliver knowledge bases, macros and routing rules to improve response times, reduce escalations and raise customer satisfaction. I also help define SLAs, create reporting dashboards and enable agents with playbooks and templates so the whole operation runs smoother.
- Platform setup and integrations (Zendesk, Gorgias, Aircall)
- Telegram bot development and message routing
- Knowledge base strategy, macros and templating
- AI assisted workflows and automated suggestions
- SLA targets, dashboards and agent enablement
Contact
Come say hi - let’s build something great.
Email me at hello@oasissombre.com or call +33 9 39 03 60 69 or visit oasissombre.com
I speak: English native French native Mandarin Chinese fluent Spanish fluent Khmer